Refund, Returns, Cancellation & Replacement policy

Refund:

Refunds will be done only through the Original Mode of Payment.


Cancellation:

Orders can only be cancelled within 45 minutes of placing the order. It's best to chat or call us, as soon as you realize you want to cancel the order.


Replacement:

If you wish to return a product that does not fit your vehicle and you feel that there is an error in our listing, please submit a return with our team. Our Customer Service team will review your request, investigate the cause of the fitment problem, and make any corrections that are needed. In the event that we find an error on our website or on behalf of an ECS Tuning Representative, we will provide a label for your return. All products must be new, unused and must be in the original packaging, including labeling, manuals, hardware, etc.

Replacement orders will be shipped only to the address used on the original order. Shipping Charges are non-refundable.

Customers are responsible for checking the product application guide prior to ordering any product(s) to verify that the parts you have selected are appropriate for your vehicle. To ensure that you are ordering the correct products you must select your vehicle prior to ordering.


Returns:

We will accept returns for unused products that are normally stocked within 7 days from the time that the order was delivered. If a product is returned within 7 days of the original delivered date you are eligible for a refund to the original payment method used. The customer is responsible for the return shipping costs and fees. All new/unused products must be new, unused and must be in the original packaging, including labeling, manuals, hardware, etc.

Returns fee 15% of order price.